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International Customer Support Adviser

  • Account Management , Sales |
  • United Kingdom,London |
  • Permanent | £24000 per annum

International Customer Support Adviser
Salary: £22 – 24k, depending on experience

My client, an award-winning organisation who works in the education assessment space is seeking an International Customer Support Adviser to join their very successful and expanding international team. This leading organisation is responsible for delivering high quality assessment and professional development services and is highly respected within the industry both in the UK and worldwide. Their main focus is bringing on board people who are passionate about customer service and have the drive to succeed in the role.

About the role…

As International Customer Support Adviser you’ll have the opportunity to deal with inbound enquiries as well as outbound calls, follow up on marketing campaigns, manage the email inbox for your territory as well as support the Sales Account Managers. The role sits within the international team so you will be speaking with and writing to international customers (mainly Heads and Deputy Heads of schools overseas) whose first language may not be English so you must be able to write in a clear and concise manner. The successful candidate will be tasked with delivering the best customer service possible for your international territory whilst working in a lovely team.

The ICSA will respond directly to enquiries from existing customers and new prospects will be generated through marketing activities. The successful candidates will need to process customers’ orders with 100% accuracy and provide exceptional customer service that exceeds expectations and encourages repeat business.

What you’ll need…

If you have a background in customer services or sales (inbound or outbound) then we would love to hear from you. Experience and attributes required:

  • Experience working in a customer service environment
  • Excellent communication abilities – both written and verbal
  • Ability to work off own initiative
  • Results focused
  • Proficient in Microsoft Office suite
  • Strong team player

The team are warm and friendly it’s an excellent time to join due to continued growth! Please send your CV in for more details on this fantastic role.

Please only apply for this role if you meet the essential criteria outlined. Due to the high volume of applications, we are not able to respond to each individual applicant and you will be contacted only if you have been shortlisted for this role. It can take five working days for us to read your CV so please wait to hear from us in regards to whether we will taking your application further. Spotlight Recruitment is an equal opportunities employer and all applications will be judged according to an equal opportunities policy. Thanks for your interest in Spotlight Recruitment.