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International Customer Services Executive

  • Account Management , Sales , Customer Services |
  • United Kingdom,London |
  • Permanent | £23000 - £24000 per annum + £2.5k bonus + bens

My client, an award-winning organisation who works in the education assessment space is seeking an International Customer Services Executive to join their very successful and expanding international team. This leading organisation is responsible for delivering high quality assessment and professional development services to schools and is highly respected within the industry both in the UK and worldwide. Their main focus is bringing on board people who are passionate about customer service regardless of their background.

About the role…

As International Customer Services Executive you’ll have the opportunity to deal with inbound enquiries as well as outbound calls, follow up on marketing campaigns, manage the email inbox for your territory as well as support the Sales Account Managers. The role sits within the international team so you will be speaking with and writing to international customers (mainly Heads and Deputy Heads of schools overseas) whose first language may not be English so you must be able to write in a clear and concise manner. As International Customer Services Executive you will be tasked with delivering the best customer service possible for your international territory whilst working in a lovely team.

What you’ll need…

If you have a background in customer services or sales (inbound or outbound) then we would love to hear from you. In addition you will need some or all of the following:

  • Proactive nature, ability to solve problems with a solution
  • Building a rapport with customers
  • Excellent written English as much of your communications will be via email
  • Confidence speaking to senior decision makers within a school or college

The team are warm and friendly it’s an excellent time to join due to continued growth!

In addition to the £24k salary, you can earn an additional £2.5k in bonus and there are the following benefits:

22 days of annual leave

Childcare vouchers

Cyclescheme

Eyecare vouchers

Life Assurance

Pension scheme

Season Ticket Loan

BUPA Private medical insurance

Please send your CV in for more details on this fantastic role.

Please only apply for this role if you meet the essential criteria outlined. Due to the high volume of applications, we are not able to respond to each individual applicant and you will be contacted only if you have been shortlisted for this role. It can take five working days for us to read your CV so please wait to hear from us in regards to whether we will taking your application further. Spotlight Recruitment is an equal opportunities employer and all applications will be judged according to an equal opportunities policy. Thanks for your interest in Spotlight Recruitment.